1. Documented processes, policies, procedures, training notes or guidance given to staff in relation to the distributing of physical/paper files from on/offsite storage ?
2. Documented processes, policies, procedures, training notes or guidance given to staff in relation to the retrieval and collection of physical/paper files from on or offsite storage ?
3. Does your Council scan all paper files ?
4. Do you use a system for monitoring the location of manual paper records. If so, can you send me a copy of the documented processes, policies, procedures, training notes or guidance given to staff using this system.
In response to all of the questions, the guidance given to staff in relation to the handling of paper files can be found online at: https://inside.devon.gov.uk/task/carry-paper-files-off-site/
Further, in response to question 3, we can confirm that we do not scan all paper files.