Can you confirm the date when the Council will cease paying support & maintenance charges for Carefirst in children’s social care, and the magnitude of the support & maintenance charge which you will pay?
The case management systems in use by Devon County Council Children’s Social Care and Adult Care and Health are provided by OLM and are supplied under an overarching contract which came into effect on 1st April 2016. Charges under this contract are fixed until 1st April 2019.
The recent change of Children’s Social Care case management system from CareFirst to Eclipse, which went live on 21 January 2019, was carried out as an upgrade under this contract. There was no change in support and maintenance charges as a result of the upgrade.
Charging under the contract does not differentiate between the Children’s Social Care and Adult Care and Health case management systems. Discussions with OLM on support and maintenance charges for the next 12 month rolling contract period have not yet concluded. As a result it is not possible to provide details of support and maintenance charges for the Childrens Service’s case management system alone or for these charges going forward. Therefore, we do not hold this information.