IT service management contract

Could you kindly provide me with the below information about your organisation:

1. What software product(s) are you using to manage your IT Service Management (e.g. Landesk, ServiceNow, Cherwell, Hornbill etc.)?

Support Works from Hornbill

2. Who is your current vendor?


3. When does the contract with your current service desk provider end?

It is an annual contract

4. How much does your current ITSM service desk tool cost annually?


5. When will you be looking to review your current service desk tool?

The review has already been completed and a new tool has been selected