Direct debit billing and collection rates

I am a financial analyst conducting some research into billing and collection rates for Direct Debits within local authorities. As such, I would be grateful if you could complete the attached form.

Please note that Devon County Council is not responsible for Council tax, housing rent, business rates, benefit overpayments and leisure centre membership therefore does not hold the information requested.  These are  provided by District and Unitary councils in Devon. Please contact them directly using the information on the links provided to obtain this information.

Information about sundry Debtors can be found on the attached spreadsheet

How many Direct Debit mandates do you have?

 This information is not readily available on our computer systems. To find how many direct debit mandates we have would mean we would have to access each individual direct debit to find out if it was still live. From our preliminary assessment, we estimate that compliance with this request would exceed the appropriate time limit of 18 hours of officer time under section 12 of the Freedom of information Act 2000.

What percentage of that of the total collections?

Please see answer above.