Devon County Council Language Services

Freedom of Information Act 2000

Information Request 11030276

Are you on any of the below frameworks for language services (face to face interpreting spoken and non-spoken, telephone and video interpreting and translation) if so which one?

Eastern Shires Purchasing Organisation (ESPO)
London Procurement Partnership (LPP)
NHS SBS
North East Purchasing Organisation (NEPO)
NOECPC
Health Trust Europe (HTE)
Crown Commercial Services (CCS)

Yes, we are currently using the Crown Commercial Framework RM1092

If you are not on any of the above frameworks please confirm how you are accessing services:

Not applicable

What is the expiry date/s of your current language services contracts including telephone interpreting, face to face interpreting spoken and non-spoken and translation?

Contracts are to be renewed July 2022

Who is your current provider for each of these services?

The following suppliers are provided under a service agreement with Devon County Council:

British Sign Language – Sign Solutions provide remote / relay video and face-to-face Sign Language Interpreters to the County Council under a contract

Foreign Language – Telephone Interpreting – Language Line provide ‘on demand’ telephone interpreting for the County Council.

What was the spend by year for the last 2 financial years (2018 and 2019) in total and broken down by service:

  • Telephone Interpreting – £1,500 for 18/19, £2,327 for 19/20

 

  • Face to Face Interpreting – Devon County Council (DCC) does not collect data in this way. However, Multilingua (main provider of face to face and translation of foreign language) – £117,000 for 18/19, £108,270 for 19/20.

 

  • British Sign Language – £30,000 (includes BSL translation video) for 18/19, £36,032 for 19/20

 

  • Translation – Devon County Council (DCC) does not collect data in this way. However, Multilingua (main provider of face to face and translation of foreign language) – £117,000 for 18/19, £108,270 for 19/20.

 

Who is the Contract Manager and Senior Responsible Owner for language services?

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