Do you use a Customer Relationship Management (CRM) system in your Council?
Please confirm what platform or product is used?
Microsoft Dynamics 365
Please provide me with a copy of any review reports or audits you have undertaken in relation to your Customer Relationship Management (CRM) system.
This information is not held
If you do not have a CRM, please send me any review reports or audit reports undertaken on whatever system you use to record, track and monitor queries from members of the public.
Please refer to first question and response.