Communications, providers and contracts

Q1. Who is the manufacturer of the following solutions installed within your organisation please? (for example Avaya, Cisco, Mitel etc)?

a. Telephony

b. Unified Communications (Presence, Messaging, Video, Screen Sharing, Web collaboration)

c. Contact centre

Q2. Which company supports

the solution(s) for the organisation?

Q3. What is the duration of the contract? (start date and end date)

Q4. What is the typical budget spend on telephony, unified comms and contact centre?

Q5. Who in the organisation is responsible for telephony, unified communications and contact centre?

This information is available in a previously published response to a Freedom of Information request which can be viewed online at:

https://www.devon.gov.uk/accesstoinformation/archives/information_request/telephone-system-software