1. Are you using any software to manage your incoming communication channels (phone, email, live chat etc) from constituents (e.g. Zendesk, Desk.com, Intercom, RightNow, Service Cloud, Freshdesk etc.)?
Yes
2. If so, what is the software called?
Netcall
3. When does the contract with this current software provider end?
Not until 2020 at the earliest
4. How much does your current software cost annually?
£98,837
5. What is your annual budget for this type of software?
Please see our answer to question 4 above.
6. When will you be looking to review your current software?
Not until 2020 at the earliest