Please can you let me know how many complaints you have received from, or relating to, Atkinson Secure Children’s Home, between 1 Jan 2015 – present day.
Ten
Please can you include
i) The nature of the complaint (as much detail as possible)
Typically, complaints may fall under one of the following categories:
- Physical intervention by staff
- School
- Staff conduct
- Unit management
We are unable to provide details about specific complaints as to do so may identify individuals, therefore we are exempting specific information from disclosure under Section 40 of the Freedom of Information Act 2000 – Personal Data.
ii) What steps were taken / how it was resolved
Complaints would normally be upheld, partly upheld or not upheld.
If the complaint is upheld or partly upheld, recommendations would be made and actions taken.
We are unable to provide details about specific complaints as to do so may identify individuals, therefore we are exempting specific information from disclosure under Section 40 of the Freedom of Information Act 2000 – Personal Data.
iii) Whether there are ongoing, unresolved complaints, and how many
There are no current or unresolved complaints.