Electronic signing tools, stationery costs, and IT

Do you currently use any form of electronic signing tool? 


If yes, who is your current provider? When does the contract expire? How much does it cost per year?

Not applicable

How many documents do you send for signature / approval annually? What % are printed?

Not applicable

Are your signing processes primarily paper-based?


What is your current annual spend on paper, postage and document storage?

Devon County Council does not record this expenditure in a manner that can be easily extracted from our systems.  We have a Stationery code which includes paper and all other stationery items; a General Ledger code for Postage and other despatch costs and Storage costs linked to suppliers .  In order to provide an answer we would have to search our finance system for relevant suppliers and / or invoices. To carry out this exercise would exceed the cost limit of £450 (equating to over 18 hours of time)

For this reason, we believe that Section 12 of the Freedom of Information Act applies (cost of compliance exceeds the Appropriate Limit and Fees) Regulations 2004

Do you currently have any active projects or initiatives aimed at reducing the amount of paper-based processes?


If so, who is leading it?

Not applicable

How much employee time is it taking to create, send, chase and store documents that require signature?

This information is not held

How many employees do you have?

11,740 (6,841 are within Devon County Council schools)

What percentage of employees work remotely?

This information is not held. We are unable to establish if an employee is connecting to Devon County Council work station from WiFi at home or from a Devon County Council office.

Can you provide names and contact details for the following people within your organisation?

CIO / IT Director  – rob.parhouse@devon.gov.uk

Head of IT – rob.parkhouse@devon.gov.uk

Head of Digital Transformation – rob.parkhouse@devon.gov.uk

Head of Housing Operations – Social housing is the responsibility of District and Unitary councils in Devon, therefore this information is not held.

Head of Legal – jan.shadbolt@devon.gov.uk

Head of HR – jacky.wilson@devon.gov.uk

Do you currently use any of the following Microsoft applications?

  • O365
  • SharePoint
  • Teams
  • Dynamics
  • Power Automate


Do you use any Adobe products?


What primary software systems do you use? (Deployed Systems, Product Name, Vendor, Version, Contract end date & Number of licenses)

Human Resources

iTrent, MHR International UK Limited, version 38.01, Contract end date: 23rd October 2022, Number of licenses: 24,000 licences


FINEST, Software AG


Not applicable –  Social housing is the responsibility of District and Unitary councils in Devon

Adult Social Care

CareFirst, OLM Systems Limited, version, contract end date: 31st March 2022, Number of licenses: 1200 l

Children’s Social Care

Eclipse, OLM Systems Limited, latest version, contract dates and licenses as above with CareFirst

Revenues & Benefits

FINEST, Software AG

Contact Centre

Netcall Liberty Converse

Email and Collaboration 

Office 365, Microsoft, contract end date; 31st August 2021, Number of licenses 5824