I am requesting information regarding Halfords Auto Centres and the number of complaints you have received specifically related to:
- Staff failing to report faults on vehicle checks
- Staff missing faults on vehicle checks
- Customers being charged for unnecessary repairs
Heart of the South West Trading Standards Service holds information in relation to its function under Part 8 of the Enterprise Act 2002 and legislation specified in Schedule 14 to that Act. We are unable to provide any information that may identify traders, as to so would not be compliant with any of the permitted disclosure routes contained within the Enterprise Act 2002. Therefore the requested information is exempt from disclosure under Section 44 (Prohibitions on disclosure) of the Freedom of Information Act