1. Do you outsource On Street Parking Services? If yes please list all the services
Yes.
Residential Permits, production and posting of such permits is with Chipside Ltd undertaken on the Council’s behalf using their case manager software.
Cashless pay and display parking via RingGo
2. Do you outsource Off Street Parking Services? If yes please list all the services.
Devon County Council are not responsible for off street parking, therefore do not hold this information. This is the responsibility of District and Unitary councils in Devon; please contact them directly using the information on the link provided.
3. Do you outsource back office Penalty Charge Notice Processing?
No
4. Do you outsource back office Penalty Charge Notice representations and appeal processing?
No. In house team consider all appeals and representations.
5. If yes to any of the above questions please can you advise –
(a) Who are your current out sourced provider(s) and for which services?
Chipside Ltd permit services and software for notice processing.
RingGo cashless Pay and display payments.
(b) Length of the outsourced enforcement contracts?
Chipside Contract was awarded in March 2017 on a 3 + 1 basis which was taken up March 2020.
RingGo awarded June 2020 under framework contract with Torbay. Initially 3 years.
(c) Contract renewal dates?
Chipside, April 2021
RingGo, June 2023
6. Please provide the name and email address of the person or persons responsible for all enforcement contracts?
Christopher Rook, email christopher.rook@devon.gov.uk