Please provide information regarding the running costs of your IT Service Management system (ITSM) at your organisation.
Please provide data on costs for the past three financial years (2022, 2023 and 2024) in relation to the following:
1.1 Implementation
£0.
1.2 Subscription / Licencing
2022 – £80.7K
2023 – £71.9K
2024 – £67.5k
1.3 Support
£0.
1.4 Professional Services (project work etc)
£0.
1.5 Managed Services (where applicable)
£0.
1.6 Approximate Staff costs associated with running the platform
Devon County Council does not hold this information.
And/Or
1.7 Number of FTE associated to platform operations (if unable to provide answer to Question 1.6)
IT Service Management is Cloud hosted.
2. If your system was implemented in the last 3 years, please provide the start and finish date or duration of this implementation project
Not applicable.
2a. Which vendor provided the service management system software?
Ivanti.
2b. Please provide the business scope of your system i.e. does it include business functions outside of IT (e.g., HR Case Management, Facilities, Finance etc.)?
IT, Finance, Facilities Management.
2c. How many agent (fulfillers/users) licences do you have?
180.