1) The contact information of the individual(s) designated as Digital Transformation Officer(s) or equivalent position responsible for overseeing digital transformation initiatives within the council.
Name(s): /
Email(s): /
Phone number(s): /
This information is exempt from disclosure under Section 40(2) of the Freedom of Information Act 2000 (Personal Data).
Devon County Council can confirm the requested information is held; however, the Council cannot disclose personal information if releasing it would contravene any of the provisions in the UK General Data Protection Regulation. In this instance release of this information would contravene the first data protection principle and therefore the information is withheld.
2) The name of current software providers currently being utilised as part of your digital transformation strategy.
• Hybrid mail
None
• SMS
Gov Notify
Microsoft
• Portal
No corporate portal
• Inbound scanner
None
3) Who is the software supplier of your Revenue and Benefits application?
Software supplier:
How long have they been the supplier, and when does the contract expire?
Date started:
Contract expiry date:
4) Who is responsible for the Digital Transformation in Revenue and Benefits?
Name:
Email:
Phone number:
5) Do you have a web portal for your Revenue and Benefits business area that allows citizens to access their council tax bills and benefits letters?
Yes/No ___________
How much did you spend on this portal?
Capital Cost:
On-Going costs:
Is there an additional transactional cost for each document you publish (rather than post) via your Council Tax Portal?
If yes;
What is it:
How much:
How many council tax bills do you send out per year?
What percentage of these are delivered digitally through your council tax portal (rather than being posted)
Digital(%):
Physical(%):
6) How many council tax bills and associated documents do you create and send out per year in total?
How many of these are published via your web portal?
How many of these are emailed?
How many of these are posted?
7) How many council Benefit Letters and associated documents do you send out per year?
How many of these are published via your web portal?
How many of these are emailed?
How many of these are posted?
In response to questions 3-7 Devon County Council does not hold this information. Council tax revenue and benefits are the responsibility of District and Unitary councils in Devon; please contact them directly using the information on the links provided.