1. For the years 2020, 2021, 2022, 2023 and 2024 to date, how many complaints were received through the complaints service, from foster carers who are looking after children on behalf of Devon?
| 2020 | 2021 | 2022 | 2023 | 2024* |
| 7 | 8 | 2 | 13 | 8 |
*as of 28th May 2024
2. Please breakdown as follows:
– General complaint about the service
– Complaint about a specific fostering team
– Complaint about a specific member of fostering staff
– Complaint about a children’s team
– Complaint about a member of children’s social work staff
– Complaint about another foster carer
– Payments and financial issues
– Any other
This information is exempt from disclosure under Section 40(2) of the Freedom of Information Act 2000 (Personal Data).
Devon County Council can confirm the requested information is held; however, the Council cannot disclose personal information if releasing it would contravene any of the provisions in the UK General Data Protection Regulation. In this instance release of this information may identify the parties involved. This would risk a disclosure of their personal information and would contravene the first data protection principle. Therefore, the information is withheld.
3. Please provide the outcome for each category
This information is exempt from disclosure under Section 40(2) of the Freedom of Information Act 2000 (Personal Data).
Devon County Council can confirm the requested information is held; however, the Council cannot disclose personal information if releasing it would contravene any of the provisions in the UK General Data Protection Regulation. In this instance release of this information may identify the parties involved. This would risk a disclosure of their personal information and would contravene the first data protection principle. Therefore, the information is withheld.
4. Where the complaint was made against a specific member of staff, how many of those complaints resulted in disciplinary action?
This information is exempt from disclosure under Section 40(2) of the Freedom of Information Act 2000 (Personal Data).
Devon County Council can confirm the requested information is held; however, the Council cannot disclose personal information if releasing it would contravene any of the provisions in the UK General Data Protection Regulation. In this instance release of this information may identify the parties involved. This would risk a disclosure of their personal information and would contravene the first data protection principle. Therefore, the information is withheld.
4. Where the complaint was made against other foster carers, how many of those complaints resulted in disciplinary action?
This information is exempt from disclosure under Section 40(2) of the Freedom of Information Act 2000 (Personal Data).
Devon County Council can confirm the requested information is held; however, the Council cannot disclose personal information if releasing it would contravene any of the provisions in the UK General Data Protection Regulation. In this instance release of this information may identify the parties involved. This would risk a disclosure of their personal information and would contravene the first data protection principle. Therefore, the information is withheld.