Are you currently using AI functionality within your IT Service Management function? Yes/No
No, Devon County Council is not currently using artificial intelligence (AI) within our IT Service Management (ITSM) function.
If yes:
- What functionality are you utilising? (e.g. co-pilot, incident/ticket summarisation, chatbot, ticket routing, knowledge creation etc)
- What measurable benefits have you achieved since implementation of AI functionality?
- What statistics can you share?
If no:
- Do you have plans to introduce AI capability within your Service Management function within the next 12months?
- If no, what is your key rationale for this decision?
- If yes, what are the key benefits you are looking to drive (see above examples)
No, there are no plans to introduce AI within our ITSM within the next 12 months. ITSM Lifecycle is not currently in a position to incorporate AI at this time.