Can you please provide the following information:
1) Name of the Tree manager responsible for the street trees in Exeter (I have been advised that all street trees are managed by Devon County Council).
No one person or team is responsible for street trees in Exeter as a Tree Manager. A number of teams are involved at different levels who all have responsibilities.
2) Their email address and phone number.
N/A.
3) The process for complaints around the care of trees across Exeter?
There are three main ways of contacting the Council about street trees. The most appropriate would depend on the nature of the enquiry.
a. Report a Problem Report a problem with a tree – Roads and transport.
The facility to report and track problems and issues.
b. Customer Service Centre Contact us – Devon County Council.
The Customer Service Centre is open Monday to Friday, 8.30 am to 5.00 pm. Closed on bank holidays.
Live chat is available on the Highways website Monday to Friday, 9.00 am to 1.00 pm (Roads and transport (devon.gov.uk)).
c. Make a Complaint Make a complaint – Roads and transport.
If you have been unable to resolve a matter informally and wish to take it further and register a formal complaint.