Does your Local Authority have the following departments?:
1. Adult Social Care Commissioning
Yes.
2. Childrens Social Care Commissioning
Yes.
If so, please can you provide the contact details for the person who would make decisions about subscribing to software.
With regards to Childrens Social Care Commissioning, the person responsible is:
Name – Vikki Hearn.
Telephone number – 0345 155 1015
Email address – Vikki.Hearn@devon.gov.uk
Please find contact details for our Adult Social Care team at the following link Adult Social Care.
Details on the monthly costs associated with different types of software utilised in Children’s Services. Please provide information on the following:
1. The names and types of software applications or systems used in Children’s Services.
2. The monthly cost for each software application or system.
If possible, please categorise the costs and provide any additional relevant details regarding the functionalities and features covered by each software.
| Service | System | Type | Annual Cost (2023/24) | Summary of functionalities and features |
| Children’s Social Care & ASW | Eclipse | Case management system (CMS) | £555,000 | Provides functionality required to manage complex cases from initial contact through on-going support of customers, to resolution. |
| Children’s Finance | Care First | Finance management | Provides functionality to make relevant payments to service users. | |
| Children’s Homes | Clearcare | CMS | £18,000 | Provides functionality required to manage complex cases from initial contact through on-going support of customers, to resolution. |
| Children’s Services | CoreView | CMS | Devon County Council does not hold this information | Provides functionality required to manage complex cases from initial contact through on-going support of customers, to resolution. |
| Children’s Services | PAMS | Parental support/assessment | Devon County Council does not hold this information | Application/framework used by Children’s Social Care to assist in the support and assessment of parents and families. |
| Corporate Solution | Content Manager | Document storage solution | £84,000 | Provides functionality required to manage and store case documents. |
| DCS | Virtual Wallet | Customer payment portal | £141,400 | Provides customers with a way of paying for services securely (replaces PFS). |
| DCS | PFS (until VW takes over) | Customer payment portal | £27,400 | Provides customers with a way of paying for services securely. |
| Education | Capita ONE/ACT | CMS | £327,000 | Provides functionality required to manage complex cases from initial contact through on-going support of customers, to resolution. |
| Education | IDOX EHC Hub | EHCP CMS | £54,000 | Provides functionality required to manage complex cases from initial contact through on-going support of customers, to resolution. |
| Education | ePEP (Virtual School) | CMS | £28,000 | Provides functionality required to manage complex cases from initial contact through on-going support of customers, to resolution. |
| Education | Capita eStart | CMS | £23,000 | Provides functionality required to manage and monitor access to services and performance of Childrens Centres |
| Education | Invision 360 | EHCP Quality Assurance tool | £48,000 | Provides functionality to assist employees in assuring the quality of Education, Health, & Care Plans (EHCP). |
| Education | CLM | CMS | £18,000 | Provides functionality required to manage attendance and attainment of alternative provision providers |
| Early Help | Right for Children | CMS | £45,000 | Provides functionality required to manage complex cases from initial contact through on-going support of customers, to resolution. |
| Early Help | Sentinel | Data aggregation tool | £16,000 | Provides functionality to integrate data for multiple sources into an easy to absorb format. |
| PHN | Total Mobile | CMS | £194,000 | Provides functionality required to manage complex cases from initial contact through on-going support of customers, to resolution. |
| PHN/DCS | CarePlus & DART | CMS & document storage | £108,000 | Provides functionality required to manage complex cases from initial contact through on-going support of customers, to resolution. |
| Youth Offending Service | Childview | CMS | £17,000 | Provides functionality required to manage complex cases from initial contact through on-going support of customers, to resolution. |
Please note systems are typically purchased on multi-year contracts so there are no monthly costs.
Please can you also provide information about what would be the preferred charging structure when supplying software to your local authority, specifically around:
1. Is it better to pay annually or monthly?
2. What’s the preferred method of payment?
Systems are procured on annual, or more typically multi-year, contracts via formal procurement procedures.