* Please list the last two ITSM solutions utilised within your organisation since 2010 (not including the currently utilised solution)?
o Examples include ServiceNow, BMC, Ivanti, Marval, HPOV, Hornbill, Freshservice etc
o If the currently utilised solution has been in situ for this time, please state that.
* Between what years were these in usage?
* What were the principal drivers behind the decision to change?
Solution name Years in use – from Years in use – to Principal drivers for change
| Solution name | Years in use – from | Years in use – to | Principal drivers for change |
| Hornbill SupportWorks | 2010 | 2020 | Functionality / move to cloud |