How many complaints have you had this year regarding potholes on this stretch of road?
Devon County Council (DCC) does not hold this information. This is because we do not record complaints by road name.
Devon County Council believes compliance with this request would exceed the appropriate cost limit under Section 12 of the Freedom of Information Act 2000 which is £450 or 18 hours of officer time.
We have received 219 Highways related complaints since the 1st January 2023. To review each of these complaints to establish the nature of the complaint, and, if it relates to potholes on this stretch of road would take 5 minutes per complaint. This would be in excess of the appropriate cost limit detailed above.
In the interests of providing advice and assistance, we are able to provide you with the following information:
Potholes on the A38 from Waterloo Cross, Uffculme toward Red Ball Hill
You will see that some information has been redacted in grey. This is because we consider this information is exempt under Section 40(2) of the Freedom of Information Act (Personal Data). Devon County Council is not obliged to provide information that is the personal information of another person if releasing it would contravene any of the provisions in the Data Protection Act 2018. In this instance we believe that the release of this information would contravene the first data protection principle and therefore Section 40(2) is applied.