Waiting times for care packages

For the current financial year and for 21/22 please could you provide: 

A.      The median time (in days) taken to assess a referral made to adult social services for an assessment of needs. Please include new referrals as well as re-assessment of existing clients. 

Financial Year Arithmetic median time (days)
unvalidated figures
2021-22 (Apr 21 – Mar 22) 17
2022-23 (Apr 22 – Feb 23) 19

B.      The single longest wait (in days) taken to assess an individual after a referral to adult social services. Please include new referrals as well as reassessments. This should include any support package, whether delivered directly by social services or commissioned by them in any other way.  

We believe that compliance with this request, to provide the longest wait experienced by an individual, would exceed the appropriate costs limit under Section 12 of the Freedom of Information Act 2000 which is £450 or 18 hours of officer time.

To identify, locate and retrieve this information, we would have to manually review over 12,000 cases for each year, at five minutes per case, this would be in excess of the appropriate cost limit.

C.       The median time (in days) taken between the completion of assessment and the start of a service identified within their care and support. Please include new referrals as well as re-assessment of existing clients.  

Financial Year Arithmetic median time (days)
unvalidated figures
2021-22 (Apr 21 – Mar 22) 14
2022-23 (Apr 22 – Feb 23) 16

D.      The single longest wait (in days) between the completion of assessment and the start of a service identified within their care and support. This should include any support package, whether delivered directly by social services or commissioned by them in any other way. 

We believe that compliance with this request, to provide the longest wait experienced by an individual, would exceed the appropriate costs limit under Section 12 of the Freedom of Information Act 2000 which is £450 or 18 hours of officer time.

To identify, locate and retrieve this information, we would have to manually review over 4,000 cases for each year, at five minutes per case this would be in excess of the appropriate cost limit.

E.       The number of people who have died awaiting the start of an initial package of social care in 2022/23.  

Devon County Council does not hold this information.