Complaints, Greivance and Disciplinary Data

Data for 2018/2019

Customer Complaints

Three complaints relating to discrimination were received from service users between April 2018 and March 2019. Following investigations, none of the complaints were upheld.

Staff Grievance and Disciplinary

[Awaiting data]

Staff Unacceptable Behaviour (anonymous reports)

Two reports were received between April 2018 and March 2019 via the online reporting system. These reports go to the Corporate Equality Officer/Acceptable Behaviour Officers.

One was anonymous and the other requested further advice on handling inappropriate comments, which was provided.

Through our It’s OK to Say It’s Not OK campaign we have been raising awareness of the importance to speak out against discrimination, harassment and bullying. We have also launched a new equality e-learning course which has more information about preventing bullying and harassment in the workplace.

Calls to HR Helpdesk Acceptable Behaviour Helpline

[Awaiting data]

Social Media – Unacceptable Comments

In 2018 we introduced a reporting system for Social Media.

Between October 2018 and March 2019 we logged 52 inappropriate/offensive comments on the DCC Facebook page. These all related to comments about Refugee/Asylum Seeking Children. In the majority of cases, comments were deleted and some accounts were blocked.