Complaints, Greivance and Disciplinary Data

Data for 2018/2019

Customer Complaints

Three complaints relating to discrimination were received from service users between April 2018 and March 2019. Following investigations, none of the complaints were upheld.

Staff Grievance and Disciplinary

There were no formal grievances with an equality / diversity / discrimination element to them and there were two disciplinaries.

Due to data protection restrictions, because these are less five we cannot report on the nature of the complaint for example, whether disability, race or gender related and action taken.

Staff Unacceptable Behaviour (anonymous reports)

Two reports were received between April 2018 and March 2019 via the online reporting system. One was anonymous and the other requested further advice on handling inappropriate comments, which was provided.

Eleven calls were made to the Acceptable Behaviour Helpline and all callers were given advice on what to do next.

Through our It’s OK to Say It’s Not OK campaign we have been raising awareness of the importance to speak out against discrimination, harassment and bullying. We have also launched a new equality e-learning course which has more information about preventing bullying and harassment in the workplace.

Social Media – Unacceptable Comments

In 2018 we introduced a reporting system for Social Media. We will not tolerate offensive comments on our social media channels and will take action whether that is responding, deleting or blocking an individual.

Between October 2018 and March 2019 we logged 52 inappropriate/offensive comments on the DCC Facebook page. These all related to comments about Refugee/Asylum Seeking Children. In the majority of cases, comments were deleted and some accounts were blocked.