EXPIRED New Resolution Policy (was Grievance Policy)

Devon County Council has reviewed and relaunched its Grievance Policy with a new title of Resolution Policy and Procedure. It aims to provide a supportive framework for resolving concerns at work and fulfils the statutory requirement for an employer to have a Grievance Procedure. The key requirements of the process have not changed but the terminology and emphasis have changed.

Key features

• Individuals should attempt to resolve issues and concerns informally in the first instance
• If a complaint is not resolved after informal action has been taken, a Resolution Request Form should be completed
• When a completed Resolution Request Form is submitted the formal Resolution procedure will apply

Please see cover sheet for further explanation on the Resolutions Policy and Procedure. The full policy and appendices remain filed under ‘Grievance’ in the Schools Policy Library.

For further advice regarding the policy please email hrdirect-mailbox@devon.gov.uk or telephone 01392 385555