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Accessibility statement


This website is run by Devon County Council (DCC). We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts using browser settings
  • zoom in up to 300% without the text spilling off the screen using browser settings
  • navigate most of the website using just a keyboard
  •  navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader
  • We’ve also made the website text as simple as possible to understand.

The My Computer My Way guide from AbilityNet is a step-by-step guide to help you make your device easier to use if you have a disability.

Translation

If you would like information on our website translated into another language, you may find one of the services listed below meets your needs. However, we cannot guarantee the accuracy of any external website or free website translators.

Under some circumstances, for example, if you cannot read the information easily in English, you can request information in a different language from us. This includes British Sign Language, easy read or a foreign language. Please contact our customer service centre for advice.

How accessible is this website?

This website has been developed to be as accessible as possible. However, we know some parts of this website aren’t fully accessible, including:

  • captions are available on videos; however, they are autogenerated by YouTube and may not be completely accurate
  • some images do not have a text alternative, so people using a screen reader cannot access the information
  • some of the images (flow charts) have content presented in PNG format, and are not accessible to screen reader software
  • the Smarter Devon Unconference 2 page, available to DCC staff only, is published via Microsoft Sway and is not fully accessible

What to do if you can’t access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact us using the contact details at the end of this statement.

We’ll consider your request and get back to you as soon as possible.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, contact us using the contact details at the end of this statement.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Devon County Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Non-accessible content

The content listed below is non-accessible for the following reasons:

  • captions are available on videos; however, they are autogenerated by YouTube and may not be completely accurate
  • some images do not have a text alternative, so people using a screen reader cannot access the information
  • some of the images (flow charts) have content presented in PNG format, and are not accessible to screen reader software
  • the Smarter Devon Unconference 2 page, available to DCC staff only, is published via Microsoft Sway and is not fully accessible

Non-compliance with the accessibility regulations

Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content). We plan to add text alternatives for all images by September 2020. When we publish new content we’ll make sure our use of images meets accessibility standards.

Some of the images (flow charts) have content presented in PNG format, and are not accessible to screen reader software. 

Disproportionate burden

We rely on autogenerated captions on a few videos. We do not intend to subtitle those videos as it would be a disproportionate burden within the meaning of the accessibility regulations. Any new videos we create will meet accessibility standards.

Content that’s not within the scope of the accessibility regulations

Videos

A few of our older videos lack captions and do not meet accessibility standards. The accessibility regulations do not require us to add captions to videos produced before 23 September 2020 if they’re not essential to providing our services. Any new videos we publish will meet accessibility standards.

Sway

The Smarter Devon Unconference 2 page, available to DCC staff only, is published via Microsoft Sway and is not fully accessible. This is intended for staff only and will be deleted or updated to be accessible by September 2020.

External links

This website may link to third-party, external websites or services that are not fully accessible.

How we tested this website

We tested this website in the following ways:

• using the NVDA screen reader (last tested September 2018)
• WCAG 2.1 compliance using a third-party automated service (last tested September 2019).
• regular testing using a suite of browser-based accessibility reporting tools
• colour contrast checkers are used during the design phase and re-tested once launched

We tested our main website platform, available at www.devon.gov.uk/smarterdevon/

What we’re doing to improve accessibility

We will be reviewing this site on a regular basis and updating this statement accordingly.

Contacting us

For any enquiries about the accessibility of this website, you can contact us by:

  • emailing digitalcomms@devon.gov.uk
  • calling 0345 155 1015 and asking for the ‘Digital Communications Team’
  • post at Digital Communications Team (G59), County Hall, Topsham Road, Exeter, Devon EX2 4QD

British Sign Language users can contact us using an online interpreter who will relay your conversation with an appropriate member of Devon County Council staff, and then sign back to you their response to your questions.

This statement was prepared on 20 September 2019. It was last updated on 11 September 2020.