Privacy notice for user research activities

DCC is a Data Controller under Data Protection Legislation and our ICO registration number is Z6475582. This privacy notice concerns the processing of personal data that takes place by the IT Strategic Commissioning team.

This notice explains what information we collect, why we collect it and how we keep it secure. It also explains your rights and our legal obligation. Should you wish to find out more about Devon County Council’s data protection policies please contact our Data Protection Officer.

We will notify you of any changes to this privacy notice

This privacy notice was last updated on 25th August 2020. If we use your personal data for any new purposes, updates will be made to the policy information and changes communicated where necessary, in accordance with current data protection legislation.  If you have any queries relating to this privacy notice please contact the Data Protection Officer.

How we will use your personal data

DCC may need to collect personal data so that we can better understand our users’ needs and to optimise and develop our technological products to make life easier and more convenient for everyone we come into contact with.

Information that we collect from you will be obtained via surveys, interviews, and online/in person workshops. The council only uses IT systems for these purposes which are supplied under a contract and where the security has been assessed. Details about the council’s security arrangements.

What information do we collect

We may collect and store records about you which may include:

  • name
  • contact details
  • employment information
  • personal information including but not limited to age, ethnicity, education, any disability
  • your thoughts and experiences of using Devon County Council technology

If you would like to remain anonymous in any communications with the research team, please request this from your main point of contact or contact the Data Protection Officer.

Why we collect and use your personal data

We will collect and use personal data to better undertint our users’ needs and make informed choices on the development of digital services.  We will produce internal reports on the experiences of our users. We will only collect personal data where it is necessary.

Personal data that is collected for any of the purposes outlined in this notice is never used for direct marketing purposes and is not sold on to any other third parties. Information that is collected for any of the purposes listed on this privacy notice will be held for only as long as is necessary and in line with our organisation’s record retention schedules.

The legal basis for us collecting your personal data

Where we are collecting personal data about you for the provision of one of the services outlined in this privacy notice, we rely upon

  • Article 6(1)(a) – consent
  •  Article 6(1)(e) – processing for the purposes of delivering a public task carried out in the public interest

If we feel that it is necessary to share your personal data with professionals to ensure you or someone you work with is safeguarded from harm, we rely upon the provisions of the Safeguarding Vulnerable Groups Act 2006 and Children Act 1989 & 2004.  Where it is necessary to share medical or social care information for these purposes, we rely upon article 9(2)(h) of the General Data Protection Regulation (information necessary for medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems).

We may also need to share some personal data about you, so that we can support third party organisations to discharge their regulatory requirements. This includes organisations such as;

  • The data protection regulator (the Information Commissioner’s Office)
  • The Care Quality Commission

We may also share information to enable us to comply with court orders and other legal obligations.  If this is necessary, we will only share the minimum amount of personal data needed for this purpose.

How long will we hold your personal data?

Devon County Council will retain your personal data for only as long as is necessary, and in line with our organisation’s record retention schedules.

Your data protection rights

Under Data Protection Legislation, you have the right to obtain a copy of their personal records held by us, this is called a Subject Access Request (SAR).


If you have any comments, queries or complaints about this privacy notice or the processing of your personal data please contact our Data Protection Officer.

Alternatively, if you are not happy with the way that DCC is handling your personal data, you are entitled to appeal to the Information Commissioners Office (ICO). The Information Commissioners Office enforces and oversees the Data Protection Regulations.

Contact details:

Information Commissioner’s Office
Wycliffe House
Water Lane