COVID-19 Deceased Recovery Booklet Privacy Notice

Devon County Council (DCC) is a Data Controller for all personal data that is processed for the purposes outlined in this notice.  Our ICO registration number is Z6475582.  This privacy notice concerns the processing of any personal data that takes place at the point that a deceased person’s body is collected from its place of rest.

This notice explains what information we collect, why we collect it and how we keep it secure. It also explains your rights and our legal obligation. Should you wish to find out more about Devon County Council’s data protection policies please contact our Data Protection Officer.

We will notify you of any changes to this privacy notice

This privacy notice was last updated 01/04/2020. If we use your personal data for any new purposes, updates will be made to the policy information and changes communicated, where necessary in accordance with current data protection legislation.  Any queries relating to this privacy notice please contact the Data Protection Officer.

How we will use your personal data

Information that we collect from you will be obtained via the Deceased Recovery Booklet that will be provided to the family members of a deceased person, at the point that their body is collected from its place of rest.

The council only uses IT systems for these purposes which are supplied under a contract and where the security has been assessed.  For more details about the council’s security arrangements please visit

What information do we collect?

We may collect and store records about you which may include:

  • Name
  • Address
  • Contact address
  • Email

Why we collect and use your personal data

DCC may need to collect personal data so that we can;

  • respond effectively to the COVID-19 pandemic
  • keep individuals informed on the actions we are taking in respect of our COVID-19 response
  • keep individuals informed of intended deceased recovery actions (e.g. memorials etc)

We will only collect personal data where it is necessary.

Personal data that is collected for any of the purposes outlined in this notice is never used for direct marketing purposes and is not sold on to any other third parties

The legal basis for us collecting your personal data

Where we are collecting personal data about you for the provision of one of the services outlined in this privacy notice, we rely upon;

  • Article 6(1)(c) – processing that is necessary for DCC to fulfil a statutory obligation
  • Article 6(1)(e) – processing for the purposes of delivering a public task carried out in the public interest

Where the processing of personal data is necessary for the council to respond to the CCOVID-19 pandemic, the council may also rely upon Regulation 3 of the Health Services (Control of Patient Information) Regulations 2002.

Please note that we may share your personal data with the following recipients to enable us to respond effectively to the COVID-19 pandemic;

  • Our partners such as funeral directors and logistics providers
  • Local District Councils who are supporting Devon County Council with our response to the Covid-19 pandemic

If we feel that it is necessary to share your personal data with professionals to ensure you or someone you work with is safeguarded from harm, we rely upon the provisions of the Safeguarding Vulnerable Groups Act 2006 and Children Act 1989 & 2004.  Where it is necessary to share medical or social care information for these purposes, we rely upon article 9(2)(h) of the General Data Protection Regulation (information necessary for medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems).

We may also need to share some personal data about you, so that we can support third party organisations to discharge their regulatory requirements.  This includes organisations such as;

  • The data protection regulator (the Information Commissioner’s Office)
  • The Care Quality Commission

We may also share information to enable us to comply with court orders and other legal obligations.  If this is necessary, we will only share the minimum amount of personal data needed for this purpose.

How long will we hold your personal data?

Devon County Council will retain your personal data for only as long as is necessary, and in line with our organisation’s record retention schedules.

Your data protection rights

Under Data Protection Legislation, you have the right to obtain a copy of their personal records held by us, this is called a Subject Access Request (SAR).

Details of how to make a request can be found here.

Further details on your rights under data protection legislation and how to exercise them, are available here.

International transfers

Devon County Council will not transfer your personal data to countries outside of the territorial scope of UK data protection laws.


If you have any comments, queries or complaints about this privacy notice or the processing of your personal data please contact our Data Protection Officer.

Alternatively, if you are not happy with the way that DCC is handling your personal data, you are entitled to appeal to the Information Commissioners Office (ICO). The Information Commissioners Office enforces and oversees the Data Protection Regulations.

Contact details are below:

Information Commissioner’s Office
Wycliffe House
Water Lane


Automated decisions

Devon County Council will not take any automated decisions in respect of any personal data that is processed for the purposes outlined in this notice.