We would like to reassure you that we are closely monitoring the situation and working with the government and NHS.
For guidance on coronavirus and the latest information for Devon, visit Devon County Council’s coronavirus (COVID-19) advice pages.
Passes for the start of term in September are posted in late August with a letter advising the journey details. Passes are not sent out all at once so don’t worry if your child’s friends receive theirs first. If you have not received your child’s pass within 4 days of the beginning of term please ring 0345 155 1019.
No pass no travel policy
A “No pass, no travel” policy operates on the school transport at the school your child will be attending. This means that pupils are not allowed to board vehicles unless they can show a current pass. It is also important that they travel on the bus on which they have been allocated a seat as this will avoid overloading.
Please ensure your child has their pass each morning before they leave for school. It is a parental responsibility to accompany their child(ren) to and from the bus; though we accept that in many cases this is perhaps not possible, or indeed necessary. However, it is essential that your child knows what to do in the event they have forgotten their pass and are not allowed to travel, or if the vehicle does not arrive for some reason. This could be returning home, telephoning you as the parent/carer for assistance, or perhaps going to a neighbour’s house.
If your child loses their pass during the day a temporary pass can be obtained from the school’s reception. This can be used whilst you order a replacement pass for your child.
There are two different types of pass for pupils under 16. Pupils cannot request a certain type of pass as this will depend on the pupil’s age and the type of vehicle they travel on to school or college.
Photographs on passes
Passes for secondary aged pupils and post-16 students must have a passport-sized photograph printed on them. We will send eligible students more information about this when we contact you about your eligibility to transport assistance. It is important that the photographs are sent to us as soon as possible after these letters are received. A pass will not be issued without a photograph.
Alternatively you can download and print a travel pass photo form or call 0345 155 1019 to request a copy.
Please note that by uploading your/your child’s photograph you are agreeing that you/your child will abide by the code of conduct.
Pupils attending special schools and travelling on contract coaches, minibuses and taxis will not require a photograph on their pass and some pupils may not require a pass at all. However all pupils travelling on public service will require a pass with a photograph.
Lost or damaged passes
A replacement pass costs £5.
Alternatively you can ask at school for a replacement-pass form or download and print a replacement-pass form here.
Please return the form and your payment to:
If a pupil loses their pass during the day they should go to the school administration office to ask for a temporary pass. The school administrator will check whether they are entitled to travel on the bus. It is essential the replacement is ordered promptly so that it will arrive before the temporary pass expires.
Please note that a temporary pass will enable you to travel to and from college, but discounted fares will not be available.
Student Smartrider Pass
If you are over 16 years old and eligible for transport assistance from Devon County Council you will be issued with a Devon Smartrider Pass. Your Devon Smartrider Pass will give you:
- one pre-paid journey to college and one pre-paid journey from college on the days specified, including connections. The operator for this journey is specified on your ticket. The journey home must start from college by 9.30pm
- reduced price bus travel after 6.00pm on college days, all day at weekends and during college holidays on services operated by the bus companies listed below.
|£1.30 flat fare||1/3 discount|
|Buses of Somerset||Axe Valley Mini Travel|
|First Wessex, Dorset & South Somerset||Filers Travel|
|Stagecoach South West||Hatch Green Coaches|
|Tally Ho Coaches|
These benefits have been negotiated with the bus companies for the 2020-21 academic year only.
Where is your Smartrider pass valid?
- the pre-paid journey to and from college is valid between the points set out on your pass on the days of the week specified
- the off peak travel discounts are valid anywhere in Devon on the companies as listed above, including within Plymouth and Torbay
- the pass is valid to and from the following towns outside Devon: Bude, Chard, Dulverton, Launceston, Lyme Regis, Saltash, Taunton and Wellington.