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Why are we doing this?

We need to think differently about what we do and how we do it. If we don’t change our thinking we will keep doing the same things and getting the same results.

Range of factors

Our current system has evolved over many years and in response to a range of factors, such as:

  • • policy and legal requirements
  • • budget changes and funding
  • • responses to emergencies
  • • projects and programmes of work.

Some of these factors no longer exist, but the ways of working remain – through policy, practice or habit. Over time we have built up work and behaviours which are not necessary or helpful; and may prevent us from doing the best we can for citizens.

For example, currently someone asking for help may have to go through several assessments from various parts of the system all focusing on doing their bit. It may be more purposeful to design a system where one professional has a conversation to really understand the citizen, and is then able to put in place the support they need to get them back in to balance.

Watch the video by Cllr Barry Parsons

Watch the video by Cllr Barry Parsons

"The video by Cllr Barry Parsons"

“There’s a need for local authorities to show who they really are… and what they really stand for.”

Cllr Barry Parsons

Moving to a purposeful approach is about creating a system that is designed around our citizens’ needs. We need to create a system that works for people; not make people fit in to the system.


We think our citizens want us to help them to live their life well by helping them to stay in balance

Watch Why are we doing this? by Phil Norrey

Watch Why are we doing this? by Phil Norrey