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Sarah: working differently in Care Direct Plus Northern


by Devon County Council 17 December 2018

(Short version) By using principles: having a different conversation; making sure we understand what people want and what matters to them; listening to what is important in people’s lives to add value; and being a consistent point on contact.

Sarah explains how we are working differently in adult care and health within Northern Devon. By using principles: having a different conversation; making sure we understand what people want and what matters to them; listening to what is important in people’s lives to add value; and being a consistent point on contact.


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