Highways Asset Officer, Sindhura Karra, spent several days completing the Understanding stage of the Doing What Matters Work. This involved immersing herself in all aspects of the system to understand:
What is the system?
How does it work?
How well does it work?
Why does it work this way?
(Short version) By using principles: having a different conversation; making sure we understand what people want and what matters to them; listening to what is important in people’s lives to add value; and being a consistent point on contact.
(Longer version) Sarah gives an example of how we supported a female carer who share a house with an older man.
By having a different conversation; listening to what is important in people’s lives to add value; and being a consistent point on contact, Dean gives an example of how we supported an older man who lives with his wife.
Using a simple tablet, the group were supported by Joe to create their own video about “What do I need to remember to take with me to go out for the day?” which is triggered by a QR code that is scanned in the building in an accessible place.
Sarah – crisis management in Care Direct Plus Northern
The film ‘What children in care want’ is part of the evaluation of the project and includes three young people from Devon who have received a personal budget to support their mental health and wellbeing.
Gary Patch: Leading the North Devon Pilot
Thousands of people across Devon are overlooked for jobs because of mental health conditions, learning disabilities and autism. They’re skilled and ready to work.
Who is Devon County Council?
… a more personalised approach is being taken, talking and taking time to really listen and think innovatively about how to support people to achieve their aspirations and ambitions,