County Council policy, in common with national guidelines, stipulates that a pothole must be of a certain size and depth to be classed as a safety defect. When potholes come through from the public, we often find that the criteria isn’t met and the crew will move on to the next job.
If we were to fix everything, we would not meet our response times to the ones which are safety defects and really matter. Increasing the number of repair crews to cope with a “fix everything” policy would put an enormous strain on ever decreasing budgets.