We’ve introduced a new way of working in our SEND Operations team to improve the timeliness of finalising EHCPs, and to reduce the number of plans that are outside of the statutory timescale.
Since the end of June, we’ve focused part of the team on improving timeliness, and the other part of the team on addressing out of timescale EHCPs.
The task approach is showing some early signs of success with our Assessment teams finalising 161 plans in the first month, compared to 100 plans the previous month.
Decisions to Assess are also being made earlier, and the Decision to Assess panel is trialling new ways of working that will strengthen decision making. Feedback from the multi-agency partners on the panel is positive.
We know that we’ve a long way to go until most parents feel the changes and improvements, but we see these changes as a good thing that are starting to show positive improvements.
We had a few parents thanking their case officers recently:
‘I just wanted to pop you a quick email to say thank you for your hard work / support and putting up with my constant emails and questions’, said one parent.
‘I wanted to express my gratitude for the hard work and care you have provided… Your attention to detail and support have been invaluable, especially during moments of distress and frustration. Your patience and helpfulness have been truly appreciated’, said another.