Requesting housing with support privacy notice

DCC is a Data Controller under Data Protection Legislation and our ICO registration number is Z6475582. This privacy notice concerns the processing of personal data that takes place by the Arranging Support Team.

This notice explains what information we collect, why we collect it and how we keep it secure. It also explains your rights and our legal obligation. Should you wish to find out more about Devon County Council’s data protection policies please contact our Data Protection Officer.

We will notify you of any changes to this privacy notice

This privacy notice was last updated on 8 February 2022. If we use your personal data for any new purposes, updates will be made to the policy information and changes communicated, where necessary in accordance with current data protection legislation. Any queries relating to this privacy notice please contact the Data Protection Officer.

How we will use your personal data

DCC may need to collect personal data so that we can:

  • contact you
  • make suitable offers from the Housing with Support vacancies that are available

Information that we collect from you will be obtained via Microsoft Forms. The council only uses IT systems for these purposes which are supplied under a contract and where the security has been assessed. More details about the council’s security arrangements.

What information do we collect

We may collect and store records about you which may include:

  • contact information including name, email address, telephone number
  • the needs that you have because of your disability
  • financial information relating to accommodation and support
  • your accommodation needs and wishes
  • your support needs and wishes

Why we collect and use your personal data

We are collecting this data so that we can decide which of the housing with support vacancies will best be able to meet your needs and wishes and to be able to contact you to tell you about the options we have found for you.   We will only collect personal data where it is necessary.

Personal data that is collected for any of the purposes outlined in this notice is never used for direct marketing purposes and is not sold on to any other third parties. Information that is collected for any of the purposes listed on this privacy notice will be held on your case record and will be subject to the same retention dates as all other information held there.

The legal basis for us collecting your personal data

Where we are collecting personal data about you for the provision of one of the services outlined in this privacy notice, we rely upon your consent.

Sharing your personal data

We may share your personal data with providers of services to verify that they are able to meet your housing and or support needs and to enable the provider to make contact with you if they have an offer that may interest you.

If we feel that it is necessary to share your personal data with professionals to ensure you or someone you work with is safeguarded from harm, we rely upon the provisions of the Safeguarding Vulnerable Groups Act 2006 and Children Act 1989 & 2004.

Where it is necessary to share medical or social care information for these purposes, we rely upon article 9(2)(h) of the General Data Protection Regulation (information necessary for medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems).

We may also need to share some personal data about you so that we can support third party organisations to discharge their regulatory requirements. This includes organisations such as:

  • The data protection regulator (the Information Commissioner’s Office)
  • The Care Quality Commission

We may also share information to enable us to comply with court orders and other legal obligations.  If this is necessary, we will only share the minimum amount of personal data needed for this purpose.

International transfers

Devon County Council does not intend to transfer your personal data to countries outside of the scope of UK data protection laws as part of the delivery of services outlined in this privacy notice.

How long will we hold your personal data?

Devon County Council will retain your personal data for only as long as is necessary, and in line with our organisation’s record retention schedules.

Your data protection rights

Under Data Protection Legislation, you have the right to obtain a copy of their personal records held by us, this is called a Subject Access Request (SAR).

Details of how to make a request can be found here.

Further details on your rights under data protection legislation and how to exercise them.


If you have any comments, queries or complaints about this privacy notice or the processing of your personal data please contact our Data Protection Officer.

Alternatively, if you are not happy with the way that DCC is handling your personal data, you are entitled to appeal to the Information Commissioners Office (ICO). The Information Commissioners Office enforces and oversees the Data Protection Regulations.

Contact details are below:

Information Commissioner’s Office
Wycliffe House
Water Lane


Automated decisions

Devon County Council will not use the personal data you provide to us for any of the purposes outlined in this privacy notice, to make automated decisions that might affect you.