Privacy notice for Multi-Agency Safeguarding Hub (MASH)

Who is collecting and using your personal data?

Devon County Council will act as a ‘data controller’ for any personal data that you provide to us. As such, we will ensure that the data you give us is processed in line with our organisation’s data protection policies and in line with your rights under the EU General Data Protection Regulations and associated data protection laws currently applicable in the UK.

Should you wish to find out more about Devon County Council’s data protection policies please contact our Data Protection Officer.

Please note that failure to provide your personal data may place a child or someone else at risk or undermine a police investigation.

Why are we collecting your personal data?

We are collecting your personal data for the following purposes:

  • To keep children and young people safe.
  • To ensure they get the best services they need.
  • To help prevent or detect crime.
  • To maintain public safety.

The parent/carer will normally be informed at the time the enquiry is made unless this could place the child or someone else at further risk or undermine a police investigation.

We rely upon the following laws to process your personal data:

  • Childrens Act 2004.
  • Crime and Disorder Act 1998.
  • Working Together 2015 & 2018.
  • Article 6(1)(e) – UK General Data Protection Regulation
  • Article 9(2)(h) – UK General Data Protection Regulation

Who will we share your personal data with?

Your child’s name, address and the unique identification numbers that are assigned to your child in our education, health and social care systems will be imported into a data matching tool that is used by the Children and Education Service to improve the efficiency of data matching.

This will help us to deliver integrated care and educational services to you and your child and will enable Devon County Council to continue to better discharge our safeguarding responsibilities to children at risk.

Sharing information about individuals with partner organisations is sometimes necessary in order to protect individuals if there are concerns they may be at risk of significant harm and to keep those individuals and the wider public safe. Your information may be shared with one or more of the following organisations:

  • Babcock LD.
  • Careers South West.
  • Community Rehabilitation Company.
  • Devon and Cornwall Police.
  • Devon Education Forum.
  • Devon Partnership NHS Trust.
  • National Probation Service.
  • NHS England.
  • NHS Northern, Eastern & Western Devon CCG.
  • NHS South Devon & Torbay CCG.
  • Northern Devon Healthcare NHS Trust.
  • Plymouth Hospitals Trust.
  • RD & E NHS Foundation Trust.
  • South Devon Healthcare NHS Foundation Trust.
  • Virgin Care Ltd.

How long will we hold your personal data?

We will retain your personal data for only as long as is necessary and in line with our organisation’s record retention schedules.

Automated decisions

No automated decisions are made using the personal data you provide for the above purposes.

Exercising your rights

Under the Data Protection Act 2018 and the EU General Data Protection Regulations you have the following rights:

  • The right of access to your own personal data.
  • The right to request rectification or deletion of your personal data.
  • The right to object to the processing of your personal data.
  • The right to request a copy of the information you provide us in machine-readable format.
  • The right to withdraw your consent to any processing that is solely reliant upon your consent.

Should you wish to exercise any of your rights, please contact the Data Protection Officer.

Your right to complain

In the event that you wish to complain about the way that your personal data has been handled by Devon County Council, you should write to the Data Protection Officer and clearly outline your case. Your complaint will then be investigated in accordance with the Council’s customer feedback procedure.

If you remain dissatisfied with the way your personal data has been handled, you may refer the matter to the Information Commissioner’s Office whose contact details are below:

Information Commissioner’s Office
Wycliffe House
Water Lane

Changes to how we may process your personal data during the COVID-19 crisis

During the COVID-19 pandemic, it may be necessary for Devon County Council to change the way that we process your personal data, to ensure we can protect public health and deliver essential services to you and the public during this crisis. For more information read our COVID-19 privacy notice.