Privacy notice for early help and Multi-Agency Safeguarding Hub (MASH)

Who is collecting and using your personal data?

Devon County Council (DCC) is collecting and or processing your personal data as a Data Controller under Data Protection Legislation and our ICO registration number is Z6475582. This privacy notice concerns the processing of personal data that takes place by the Early Help and MASH team.

This notice explains what information we collect, why we collect it and how we keep it secure. It also explains your rights and our legal obligation. Should you wish to find out more about Devon County Council’s data protection policies please contact our Data Protection Officer.

Please note that failure to provide your personal data may make it difficult for us to provide the right advice and support or could place a child or someone else at risk or undermine a police investigation.

We will notify you of any changes to this privacy notice

This privacy notice was last updated on 8 November 2022. If we use your personal data for any new purposes, updates will be made to the policy information and changes communicated, where necessary in accordance with current data protection legislation. Any queries relating to this privacy notice please contact the Data Protection Officer.

What information are we processing?

We may collect, store or otherwise process information about you which may include:

  • personal and special category data, including name, address, date of birth, religion, ethnicity, gender, job role and organisation, telephone numbers, email addresses and disabilities,
  • information about requests for early help or safeguarding concerns and risk

Purpose of collecting or processing your personal data

We are collecting your personal data to:

  • identify extra needs for children and families
  • keep children and young people safe
  • ensure they get the best services they need
  • help prevent or detect crime
  • maintain public safety

We rely upon the following laws to process your personal data:

  • Children Act 1989 & 2004
  • Working Together to Safeguard Children 2018
  • The Digital Economy Act 2017
  • The National Health Service (NHS) Act 2006
  • The Children’s and Families Act 2014
  • The Crime and Disorder Act 1998
  • Offender Management Act 2007
  • The Education Act 2002
  • The Localism Act 2011
  • Local Government Act 2000
  • Criminal Justice Act 2002.
  • Sexual Offences Act 2003
  • Police and Criminal Evidence Act 1984
  • The Children (Leaving Care) Act 2000
  • Special Educational Needs and Disability Regulations Act 2014
  • Immigration and Asylum Act 1999
  • Education and Skills Act 2008
  • Safeguarding Vulnerable Groups Act 2006
  • School Discipline (Pupil Exclusions and Reviews) (England) Regulations 2012
  • Education (Information about Individual Pupils) (England) Regulation 2013
  • Protection of Children Act 1998 statutory gateways
  • Welfare Reform Act 2012

We will also be performing evaluations of the services currently offered to families. As part of this process, we will ask individual families if they would be happy to support these evaluations. The evaluations will be undertaken with the consent of those concerned.

The legal basis for us collecting your personal data

Where we are collecting personal data about you for the provision of one of the purposes outlined in this privacy notice, we rely upon:

  • Article 6(1)(a) – consent
  • Article 6(1)(c) – processing that is necessary for DCC to fulfil a statutory obligation
  • Article 9(2)(d) – processing which is necessary to prevent someone from suffering harm

Personal data that is collected for any of the purposes outlined in this notice is never used for direct marketing purposes and is not sold on to any other third parties.

Recipients or categories of recipients that we may share your personal data with

To deliver services to you or protect individuals if there are concerns they may be at risk of significant harm and to keep those individuals and the wider public safe it may be necessary to share your information with one or more of our partner organisations:

Education providers such as:

  • nurseries and pre-schools
  • schools
  • colleges

Health services such as:

  • clinical commissioning groups
  • healthcare trusts
  • hospital trusts
  • GPs
  • health visitors

Criminal Justice agencies such as:

  • Devon and Cornwall Police
  • Youth Offending Service
  • probation or community rehabilitation company

Partner agencies such as:

  • children’s centres
  • commissioned services (organisations that we ask to provide services on our behalf)
  • community and voluntary sector
  • Job Centre Plus
  • district councils
  • housing providers
  • domestic abuse services
  • substance misuse services

Any other support agencies that are relevant to you and your family’s needs.

If we feel that it is necessary to share your personal data with professionals to ensure you or someone you work with is safeguarded from harm, we rely upon the provisions of the Safeguarding Vulnerable Groups Act 2006 and Children Act 1989 & 2004.

Where it is necessary to share medical or social care information for these purposes, we rely upon article 9(2)(h) of the General Data Protection Regulation (information necessary for medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems).

We may also share information to enable us to comply with court orders and other legal obligations.  If this is necessary, we will only share the minimum amount of personal data needed for this purpose.

How long will we hold your personal data?

We will retain your personal data for only as long as necessary and in line with our organisation’s record retention schedules.

Automated decisions

No automated decisions are made using the personal data you provide for the above purposes.

Your data protection rights

Under Data Protection Legislation, you have the right to obtain a copy of your personal records held by us, this is called a Subject Access Request (SAR).

Details of how to make a request can be found here.

Further details on your rights under data protection legislation and how to exercise them, are available here.


If you have any comments, queries or complaints about this privacy notice or the processing of your personal data please contact our Data Protection Officer.

Alternatively, if you are not happy with the way that DCC is handling your personal data, you are entitled to appeal to the Information Commissioners Office (ICO). The Information Commissioners Office enforces and oversees the Data Protection Regulations.

Contact details are below:

Information Commissioner’s Office
Wycliffe House
Water Lane