This year marks the 20-year anniversary of our Customer Service Centre being in operation.
The centre began as a pilot project to answer calls for residents who were aged over 50 years old. From there, it has continued to grow. It now takes calls from the public and professionals across multiple services including highways, children’s social work, registrars, Special Educational Needs and Disabilities (SEND), Blue Badge and many others.
The team of 36 advisers take around 20,000 calls per month, some are resolved on the initial call, and those that cannot be resolved straight away are recorded and passed on to the relevant team.
In addition to phone calls, the Customer Service Centre handles around 6,000 emails per month. The Blue Badge admin team processes about 2,000 applications per month.
To mark the anniversary, Councillor Simon Clist, the County Council’s Cabinet Member for Assets and Resources, visited the centre along with Customer Relations Manager Helen Wyatt and Deputy Director of Legal and Democratic Service Gavin Happe. Councillor Clist helped to welcome the newest members of the team, as well as presenting long service awards to several advisers and managers who have worked at the centre for over 15 years.
Councillor Clist thanked the team for the hard work and the dedication shown to all those they have helped across the years.
Reaching the 20-year milestone has been a proud achievement.