If you have been turned down for transport or you are unhappy with the transport your child has been offered you can contact a transport coordination officer (TCO) who will discuss this with you.
If we can’t meet your request you can ask to appeal against the decision. To speak to a TCO about submitting an appeal please call 0345 155 1019.
Please note that it is preferable for all appeals to be submitted online as office bases are not fully staffed every day.
The law states that as a parent it’s your responsibility to get your child to school and only in a small number of cases does the County Council have to provide help.
If you are appealing for transport, this means that the County Council does not normally have to help someone in your situation with school transport. You need to sway the Appeals Committee to provide transport as a special case to the normal rules.