This form is for everyone, no matter your age. Share your thoughts about your experience of Children’s Services, whether it’s good or bad.
You can also use this form to give feedback about other services we work with, like children’s homes or housing support for young people.
You don’t have to give us your name, but if you do, it can help us direct your feedback to the right team. If you’re under 18 and feel unsafe about something happening right now, please talk to an adult you trust or call 999 in an emergency.
This form is based on the Ten Top Tips for workers created with help from young people.
Thank you for taking the time to give us your feedback. It will help us make our services better for everyone.
For more information about how we will use your personal data please read our privacy notice.
If you want to make a complaint
This feedback form can also be used to make a complaint. Please tick the box at the end of the form to say that it is a complaint and leave your contact details so that we can follow the correct process.
What to expect when making a complaint
The complaints procedure may differ depending which service you wish to complain about. You can find more about the different procedures below:
- Children’s Social Care complaints procedure
- If you are complaining about anything else then the complaints procedure follows Devon County Council’s corporate feedback and complaints procedure.
Other ways to complain
If you are a young person in our care, or a care leaver, you may find this guide to our complaints processes useful.
If you would prefer not to use this form, you can also make a complaint via the following options:
- email customer.relations@devon.gov.uk
- call 0800 212 783 Monday to Thursday between 11am and 3pm (excluding bank holidays)
Or you can write to:
Customer Relations Team
County Hall
Topsham Road
Exeter
EX2 4QD
Download a copy of our leaflet which includes a feedback form for you to print out.
An easy read factsheet and easy read feedback form are also available.
For further information please view our corporate feedback procedure or our complaints policy.
Additional assistance and advocacy
If you need help to progress your complaint, please contact the Customer Relations Team who will be able to discuss your requirements with you.
We understand and respect that some people may need advice and support from an independent advocate to make their complaint, to pursue it, to understand the process and to cope with the outcome.
We acknowledge that this is particularly important for people who are vulnerable or find it difficult to make their views heard, or for complainants whose first language is not English and those with communication difficulties.
Depending on your needs, additional advocacy support can be found by contacting Citizens Advice or the National Youth Advocacy Service.