Domiciliary care

• Guidance for regulated care providers who provide care and support to people in their own homes

  The guidance provides a standard operating procedure describing key business processes in relation to the provision of regulated care.  It covers processes related to the initial sourcing of care, managing restarts, managing package variances, reviews, package issue resolution including the use of Behavioural Contracts, packages closures/handbacks and the complaints process.  For all processes it provides Continue reading…