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Supporting health and social care providers in Devon

Coronavirus (COVID-19) advice

There are a number of key communications being issued about coronavirus and the associated support. This page has been compiled to help support providers at this time and it will be updated as the situation progresses.

If you have any specific issues or questions that you would like to raise with us please do so as follows:

Please visit our frequently asked questions page to see the answers to questions that have already been asked.

31 March

  • Letter to carers
    We recognise that this is a stressful and uncertain time for carers, so we have written to them to outline the support that is available to help them to continue caring during the current coronavirus situation.

30 March

  • CQC has advised that if a provider wants to contact CQC they MUST email CQC enquiries as well as sending information/queries to the relevant inspector to ensure CQC are informed if the inspector is off.
  • Critical worker letter
    Further to the government’s announcement on 23 March 2020 that individuals should remain at home unless they need to attend the workplace due to the critical nature of their work, the Council is issuing a letter to all appropriate employees of the County Council, to confirm the critical status of their work and their need, as required, to attend the workplace (including people’s homes).

26 March

  • Appreciation of the carers and NHS staff and volunteers was shown with a nationwide round of applause. We captured some of those moments here.

25 March

  • Financial support arrangements
    In order to give providers as much confidence and stability as possible, arrangements have been put in place to support you financially whilst we work through the COVID-19 outbreak together. These arrangements are detailed in this paper and they will be in operation until 30 June, with them being reviewed at the end of May.
  • Letter sent to adult social care service usersThis letter has been sent to those people receiving adult social care support commissioned by Devon County Council. It is intended to let them know that their usual service is likely to be disrupted. It also contains advice on how they can make visits easier for care assistants. We are sharing it with providers so that you know what we have told the people you visit. You may also want to use the information to help manage service-user expectations.

24 March

  • Letter sent to adult social care service users
    This letter has been sent to those people receiving adult social care support commissioned by Devon County Council. It is intended to let them know that their usual service is likely to be disrupted. It also contains advice on how they can make visits easier for care assistants. We are sharing it with providers so that you know what we have told the people you visit. You may also want to use the information to help manage service-user expectations.

23 March

 


20 March

Message to providers. Face masks, guidance and virtual Local Care Home Forum
We’re very conscious that advice and guidance, and the landscape generally in Devon in relation to COVID-19 is changing at a rapid pace, so thank you again for your continuing commitment in these uncertain times.


19 March

Personal protective equipment for the care sector
We know that supplies of personal protective equipment to the care sector is fundamental for the good care of individuals with suspected symptoms of Covid-19.   We are clear that no wholesaler has been asked to prioritise NHS provision over the care sector nor should they be doing so.


18 March

Coronavirus occupational therapy advice to help keep people busy
This leaflet provides easy tips for carers to help prevent boredom and maintain routines when having to self-isolate because of the virus.

 


17 March

Message to providers. Frequently Asked Questions
I wanted to write with a general update in relation to the current situation to give you an idea of some of the work we are doing and which we will be sharing more about in the coming days. But, before doing so, I just want to thank you for the commitment you are showing to the vulnerable people we are here to support, especially at a time when there is so much uncertainty for you and your teams.


16 March

Free emergency helpline to support businesses affected by Coronavirus
Free emergency helpline is launched to support businesses affected by coronavirus – contact 0330 088 4421


16 March

Please note that this guidance has now been withdrawn with immediate effect.

It has been superseded by this guidance

There is individual guidance for each of the three sectors: residential care, supported living, domiciliary care.


13 March

The Council has now established a COVID-19 Incident Response Team to act as a single point of contact to coordinate our response to the COVID-19 outbreak.

The team is operating in close collaboration with the NHS. The team will coordinate communications and regularly issue updates to advise and guide.

In establishing the team’s protocols a new, dedicated mailbox has been set up to which you should direct any questions or issues. The NEW MAILBOX replaces the previous Business Relations Team mailbox, which should now only be used for any issues that are not related to COVID-19.

For providers in Torbay please continue to use the Torbay mailbox.


11 March

Devon County Council (DDC) and Torbay Council are working closely with our NHS partners to support providers as we all address the challenge of COVID-19 together. To avoid duplication, we have agreed that this site will be used as a single point of reference for providers across our two areas.

If you have any specific issues or questions that you would like to raise with us please do so as follows:


6 March

We would like to reassure you that we are closely monitoring the situation with regard to the COVID-19 and are working with the government and NHS to coordinate our response.

Public Health England (PHE) has published advice for care homes and all community and social care settings on their website.

This includes advice about what to do if a member of staff or a resident is tested for COVID-19 or is found to have it; and advice for social care workers visiting clients in the community.

At this stage we would also ask you to reconsider your business continuity plans, particularly in relation to staff shortages as a result of sickness, precautionary self-isolation, school closures or staff responding to personal caring responsibilities.

While confirmation of cases in Devon will undoubtedly increase anxiety among residents, clients and staff, it’s important to remain calm but vigilant and to take necessary steps.

They include ensuring good personal and hand hygiene by:

  • making sure that people wash their hands well with soap and water – if this is not possible, hand gels are an alternative so long as they contain 60 per cent or more alcohol
  • maintaining personal hygiene when coughing or sneezing is also important – use a tissue rather than your hands and then throw it away
  • using cleaning wipes to give surfaces a regular clean

Please can we ask that you keep us informed should you experience any impact of coronavirus.

Please DO NOT send any information relating to the people you care for to this mailbox. It will be important that you continue to update to the care manager responsible for the support for this person.

Further information is available on Devon County Council’s website.

Other links

  • To stay in touch with the national situation and response and any advice from PHE, please visit PHE website.  Please share the information throughout your organisation as appropriate.
  • Alternatively, you can follow the Department for Health and Social Care on Twitter- @DHSCgovuk
  • There is also useful advice about Coronavirus from the Care Provider Alliance
  • ACAS have published some useful HR guidance for employers

5 March

ACAS guidance to employers and employees on HR issues relating to COVID-19 Coronavirus


27 February

We would like to reassure you that we are closely monitoring the situation and working with the government and NHS, who are well prepared to deal with this virus.

Please email the COVID-19 mailbox if you have any questions or concerns about Coronavirus.


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