Devon County Council (DCC) is collecting and or processing your personal data as a Data Controller under Data Protection Legislation and our ICO registration number is Z6475582. This privacy notice concerns the processing of personal data that takes place by Children’s Services.

This notice explains what information we collect, why we collect it and how we keep it secure. It also explains your rights and our legal obligation. Should you wish to find out more about Devon County Council’s data protection policies please contact our Data Protection Officer. We will notify you of any changes to this privacy notice.

This privacy notice was last updated 19^th June 2023. If we use your personal data for any new purposes, updates will be made to the policy information and changes communicated, where necessary in accordance with current data protection legislation. Any queries relating to this privacy notice please contact the Data Protection Officer.

What information are we processing?

We may collect, store or otherwise process information about you which may include:

Name
Address
Contact details
Your feedback on our service

Purpose of collecting or processing your personal data

DCC may need to collect or otherwise process your personal data so that we can:

Ensure your feedback is heard by the right member of staff / team.
Ensure that any actions resulting from your feedback are communicated with you.

The legal basis for us collecting your personal data

The information you supply as part of this feedback form will be used to inform the council’s quality assurance monitoring and process. We consider that the processing of your personal data for this purpose, is necessary on the grounds that it will support the Council to discharge its obligations under Section 11 of the Children Act 2004. We therefore believe that the processing of your personal data is lawful under data protection legislation, based on Article 6(1)(e) of the UK General Data Protection Regulation (UK GDPR).

Personal data that is collected for any of the purposes outlined in this notice is never used for direct marketing purposes and is not sold on to any other third parties.

Recipients or categories of recipients that we may share your personal data with

Whilst it is not our intention to share personal data as part of our quality assurance processes, it may be necessary for us to share information regarding complaints and concerns that are raised about specific members of staff with them, to enable these issues to be addressed.

It may also be necessary to share relevant information with professionals where safeguarding concerns are raised. We will not share any personal data with any other third-party organisations unless we are required to do so by law.

How long will we hold your personal data?

We will retain your personal data for six years from the date you submitted your feedback.

Exercising your rights

Under the Data Protection Act 2018 and the EU General Data Protection Regulations you have the following rights:

The right of access to your own personal data.
The right to request rectification or deletion of your personal data.
The right to object to the processing of your personal data.
The right to request a copy of the information you provide us in machine readable format.
The right to withdraw your consent to any processing that is solely reliant upon your consent.

Should you wish to exercise any of your rights, you should contact the Data Protection Officer.

International Transfers

Devon County Council does not intend to transfer your personal data to countries outside of the scope of UK data protection legislation. However, if this should be considered necessary, we will ensure that adequate controls are implemented, in accordance with our obligations under Chapter 5 of the UK GDPR.

Your right to complain

If you wish to complain about the way that your personal data has been handled by Devon County Council, you should write to the Data Protection Officer and clearly outline your case. Your complaint will then be investigated in accordance with the Council’s customer feedback procedure. If you remain dissatisfied with the way your personal data has been handled, you may refer the matter to the Information Commissioner’s Office whose contact details are below:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SKY9 5AF

Email: casework@ico.org.uk

Automated Decisions

Please note that Devon County Council will not use the personal data you provide to us, to make automated decisions about you or your family.