Privacy notice for unacceptable customer behaviour records

Who is collecting and using your personal data?

Devon County Council will act as a ‘data controller’ for any personal data that you provide to us, or that we obtain or create about you. As such, we will ensure that the data we hold is processed in line with our organisation’s data protection policies and in line with your rights under the EU General Data Protection Regulations and associated data protection laws currently applicable in the UK.

Should you wish to find out more about Devon County Council’s data protection policies please contact our  Data Protection Officer.

Why are we recording your personal data?

We are recording data about you for the following purpose:

  • You have been in contact with the County Council, its staff or Councillors, and your behaviour has been deemed as ‘unacceptable’ in line with our Customer Behaviour Policy.
  • We are keeping a record of your behaviour, name and address (if supplied) for the purpose of protecting our staff and reducing incidents of unacceptable behaviour, ensuring you receive the best possible service from us, and managing contact you have with us, if necessary.

The lawful basis that we rely upon for processing your personal data is outlined in article 6 (1) (e) of the General Data Protection Regulation.

Who will we share your personal data with?

If we are concerned about your mental health, or if your behaviour is dangerous or has potential to impact on other organisations it may be necessary for us to share the data we have about you in relation to your behaviour with the following organisations/partners:

  • Devon and Cornwall Police
  • Devon Partnership Trust (mental health services)
  • District and Unitary Councils
  • NHS/Clinical Commissioning Groups
  • Commissioned service providers
  • Other partners that we deem necessary, reasonable and proportionate.

We may share information about you and your behaviour within the organisation in order to ensure we are able to manage your contact as effectively as possible. For example, managers across different service areas.

How long will we hold your personal data?

Under the Data Protection Act 2018 and the EU General Data Protection Regulations you have the following rights:

  • The right of access to your own personal data
  • The right to request rectification or deletion of your personal data
  • The right to object to the processing of your personal data
  • The right to request a copy of the information you provide us in machine readable format
  • The right to withdraw your consent to any processing that is solely reliant upon your consent.

Should you wish to exercise any of your rights, you should contact the Data Protection Officer.

Your right to complain

If you wish to complain about the way that your personal data has been handled by Devon County Council, you should write to the Data Protection Officer and clearly outline your case. Your complaint will then be investigated in accordance with the Council’s customer feedback procedure. If you remain dissatisfied with the way your personal data has been handled, you may refer the matter to the Information Commissioner’s Office whose contact details are below:

Information Commissioner’s Office
Wycliffe House
Water Lane