The Crisis and Resilience Fund (CRF) is a new local welfare provision scheme designed to replace the short-term Household Support Fund. Its purpose is to move beyond emergency crisis payments and focus on building financial resilience and capability for households.

The CRF is a multi-million-pound, three-year programme launching in April 2026 which aims to support households in financial crisis while providing wraparound services to help them achieve sustainable financial stability. This includes elements such as:

crisis support for immediate needs
wraparound support to prevent repeat crises
housing support, managed by district councils
development of a community advice network so ‘no wrong door’ exists for those seeking help

The Work, Skills, and Sector Development (WSSD) scheme forms part of the Crisis Resilience Fund and is a targeted economic and employment support programme within the CRF, focused on helping individuals overcome barriers to work and skills development.

It is designed to support individuals in specific areas of Devon who are experiencing financial hardship that prevents them from progressing into training or employment.

The central aim is to enable access to training, skills development, and employment opportunities by removing immediate financial obstacles.

Devon County Council (DCC) has been allocated funding from the Department for Work and Pensions (DWP) to support households in Devon who are struggling with the cost of living. Some of this funding is available through an application process which is run through district council’s local welfare provision service.

This notice explains what information DCC collect, why we collect it and how we keep it secure. It also explains your rights and our legal obligation. Should you wish to find out more about DCC’s data protection policies please contact our Data Protection Officer.

For more information about how district council’s process your personal data, please refer to their privacy notices:

We will notify you of any changes to this privacy notice

This privacy notice was last updated on 24 June 2026. If we use your personal data for any new purposes, updates will be made to the policy information and changes communicated, where necessary in accordance with current data protection legislation.

For any queries relating to this privacy notice please contact our Data Protection Officer.

What information are we processing?

DCC will collect personal data about you from the DWP to help administer the Crisis and Resilience Fund.

This information will include:

full name
address
telephone number
email address
National insurance number
date of birth
household composition
income and savings information.
benefits qualifications and eligibility status

Some other relevant information may be needed to process your application (where applicable), for example, your energy provider or landlord’s details.

In relation to the WSSD, DCC will receive information such as your name, address and contact information from partner councils such as town and district councils whom you approach for support under this scheme.

Purpose of collecting or processing your personal data

DCC has been allocated funding from the Department for Work and Pensions to support households in Devon struggling with the cost of living. Some of this funding is available through an application process which is run through the council’s local welfare provision service and is the reason for this privacy notice.

Regarding the WSSD, the purpose of DCC processing personal data is to ensure the appropriate and proper allocation of funds to partner councils to support those who are eligible for support under this scheme.

The legal basis for us collecting your personal data

The legal gateway for sharing information to establish eligibility for emergency support is Regulation 5(1)(a)(iii) of the Social Security (Information-sharing in relation to Welfare Services etc.) Regulations 2012 made under Section 131(1) of the Welfare Reform Act 2012.

The lawful authority for processing personal data for administration of the Crisis and Resilience Fund is provided for under Article 6(1)(e) of the UK General Data Protection Regulation.

Personal data that is collected for any of the purposes outlined in this notice (including the direct marketing of the Crisis and Resilience Fund offer) is never used for other direct marketing purposes and is not sold on to any other third parties.

Recipients or categories of recipients that we may share your personal data with

We will share some of your information with partner organisations, including:

District councils in Devon who are administering the Crisis and Resilience Fund locally.

Other third party organisations with funding to provide support to households struggling with the cost of living. This will only be shared with your consent.

We will not normally share your information with organisations other than our partner organisations without your consent.

However, there may be certain circumstances where we would share without consent, such as where we are required to do so by law, to safeguard public safety, and in risk of harm or emergency situations.

We will only share the minimum information for the purpose, on a need to know basis and with appropriate individuals.

No personal data will be shared by DCC as part of the WSSD scheme, though aggregated statistical information may be shared with the DWP for reporting purposes.

International transfers

Devon County Council does not intend to transfer your personal data to countries where UK data protection laws do not apply.

How long will we hold your personal data?

DCC will retain personal data processed for any of the purposes outlined in this privacy notice for six years from the date that targeted support has been provided if the data is used for this purpose.

Any data that is shared with district councils in Devon will be retained for three months after it is shared and will ten be securely destroyed.

Your data protection rights

Under Data Protection Legislation, you have the right to obtain a copy of their personal records held by us, this is called a Subject Access Request (SAR). Details of how to make a subject access request can be found here.

Further details on your rights under data protection legislation and how to exercise them.

Complaints

If you have any comments, queries or complaints about this privacy notice or the processing of your personal data please contact our Data Protection Officer.

Alternatively, if you are not happy with the way that DCC is handling your personal data, you are entitled to appeal to the Information Commissioners Office (ICO). The Information Commissioners Office enforces and oversees the Data Protection Regulations.

Find out more about how to raise a complaint with the ICO.

Automated decisions

DCC does not intend to use your personal data to make automated decisions about you.