Privacy notice for quality support

DCC is a Data Controller under Data Protection Legislation and our ICO registration number is Z6475582. This privacy notice concerns the processing of personal data that takes place under the Provider Quality Support Policy.

This notice explains what information we collect, why we collect it and how we keep it secure. It also explains your rights and our legal obligation. For more details about how we keep your personal data secure contact our Data Protection Officer.

We will notify you of any changes to this privacy notice

This privacy notice was last updated 1 May 2019. If we use your personal data for any new purposes, updates will be made to the policy information and changes communicated, where necessary in accordance with current data protection legislation.  Any queries relating to this privacy notice please contact the Data Protection Officer.

How will we use your personal data

The Provider Quality Support Policy describes the Council’s formal and coordinated response to quality concerns in relation to residential and nursing care homes, domiciliary care services and unregulated care services (includes day services and supported living) for adults. During the operation of this policy, DCC may need to collect personal data so that we can:

  • identify concerns relating to care provision at a company or in a specific care sector
  • ensure a coordinated approach is adopted to addressing any concerns identified
  • make sure social care clients and the staff delivering care to them remain safe
  • respond to concerns at an early stage and prevent them from escalating into formal safeguarding concerns
  • support providers in order to sustain improved quality/safety of care and support

We may collect personal data directly from you via face-to-face meetings, service visits, via telephone discussions or through direct correspondence in writing (letter and email).  We may also receive information direct from third parties such as the Care Quality Commission, other social care providers or via contact from members of the public.

The council only uses IT systems for these purposes which are supplied under a contract and where the security has been assessed.  More details about the Council’s security arrangements.

What information do we collect

We may collect and store records about you which may include:

  • your name
  • your job title
  • the name of the care provider that delivers care to you (if you are a social care client)
  • the name of the care provider that employs you (if you are a care worker)
  • details of any concerns identified by you or others that relate to Adult Social Care provision
  • social care information relating to clients receiving care
  • relevant medical information relating to adult social care clients

Why do we collect and use your personal data

DCC will only collect personal data where it is necessary for us to identify and respond to concerns regarding Adult Social Care service provision.

Personal data that is collected for any of the purposes outlined in this notice is never used for direct marketing purposes and is not sold on to any other third parties. Information that is collected for any of the purposes listed on this privacy notice will be held for permanently in accordance with the requirements of the Department of Health Protection of Vulnerable Adults Scheme Record Retention and Disposal Policy 2010.

The legal basis for us collecting your personal data

Where we are collecting personal data about you for the provision of one of the services outlined in this privacy notice, we rely upon the following laws:

  • Article 6(1)(c) – processing that is necessary for DCC to fulfil a statutory obligation
  • Article 6(1)(d) – processing which is necessary to prevent someone from suffering harm
  • Article 6(1)(e) – processing for the purposes of delivering a public task carried out in the public interest

If we feel that it is necessary to share your personal data with professionals to ensure you or someone you work with is safeguarded from harm, we rely upon the provisions of the Safeguarding Vulnerable Groups Act 2006 and Children Act 1989 and 2004. Where it is necessary to share medical or social care information for these purposes, we rely upon article 9(2)(h) of the General Data Protection Regulation (information necessary for medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems).

We may also need to share some personal data about you, so that we can support third party organisations to discharge their regulatory requirements.  This includes organisations such as:

  • The data protection regulator (the Information Commissioner’s Office)
  • The Care Quality Commission

We may also share information to enable us to comply with court orders and other legal obligations. If this is necessary, we will only share the minimum amount of personal data needed for this purpose.

We may also share information to enable us to comply with court orders and other legal obligations.  If this is necessary, we will only share the minimum amount of personal data needed for this purpose.

Your data protection rights

Under Data Protection Legislation, you have the right to obtain a copy of their personal records held by us; this is called a Subject Access Request (SAR). For details of how to make a request, please visit our website

Further details on your rights under data protection legislation and how to exercise them, please visit our website 

International transfers

DCC will not transfer any personal data that is used in accordance with this privacy notice, outside of the European Union.


If you have any comments, queries or complaints about this privacy notice or the processing of your personal data please contact our Data Protection Officer.

Alternatively, if you are not happy with the way that DCC is handling your personal data, you are entitled to appeal to the Information Commissioners Office (ICO). The Information Commissioners Office enforces and oversees the Data Protection Regulations. To find out more about the information rights in the public interest, further details can be found at: