We will shortly be writing to parents and carers of children and young people who have an Education Health and Care Plan (EHCP), to say that from Monday 20 January 2025, we will no longer be using Egress to send emails to families about EHCPs. It’s because parents and carers have told us that using our Egress system makes life difficult.
From Monday 20 January, parents and carers will be able to open emails related to an EHCP in the same way as for any other email that is received. You’ll be able to open them, view and forward the contents without logging in to Egress or any other similar service. Before then, we will be working with our staff to ensure that they continue to follow information security best practice when sending emails to parents and carers.
We’ll update you on how it’s going in April 2025. In the meantime, you can help us by always sending your emails to educate.specialeducationcommunications-mailbox@devon.gov.uk if you want to contact the SEND Statutory Team. Please include an EHC Hub reference number in the subject line so that we can automatically redirect your message to the right person.