In recent months there have been some changes in how we’ve asked you to contact the SEND Statutory Team. We’ve made these changes to make it easier to get a response. Here’s a reminder about the best ways to get in touch.
Phoning the Team
If you’re trying to reach someone by telephone the number is the same as before, 01392 380434. This dedicated SEND line is now open weekdays from 9am to 5pm, and calls are answered more quickly than previously. You will be able to speak to an advisor in the Customer Service Centre team who may be able to provide you with general advice or will arrange for a call back booking with a Case Officer.
Emailing the Team
If you wish to email you should always send it to educate.specialeducationcommunications-mailbox@devon.gov.uk. We can automatically redirect your message to the Case Officer if you either reply directly to an email sent from this address or you put the EHC Hub number in the subject line. Don’t worry if you don’t know your EHC Hub number because the mailbox is monitored every day. This means any emails that don’t automatically redirect are moved on manually. The Case Officer will get an alert and we aim to respond within five working days but mostly we get back to people much more quickly.
Over the Christmas and New Year school holiday period
During the holiday, Devon’s SEND Statutory Team customer service line is open for general enquires on Monday 23 and Tuesday 24 December before closing until Tuesday 2 January 2025. General information can be found on Devon’s SEND Local Offer website.
Tell us what you think
We are using feedback from people who contact the service to help us to continuously improve it, so thank you to those who have taken the time to let us know what they think, and please continue to share your experiences with us.