Social care Christmas and New Year 2019/20 opening hours

Children’s social care

Tel: 0345 155 1071

A normal service, including public access reception facilities, will be operating up to 5.00 pm on Tuesday 24 December and reopening at 9.00 am on Tuesday 31 December.

During this period offices will be closed, and there will be no reception facilities open.

A telephone-only service (0345 155 1071) for child safeguarding concerns will be in place between 9.00 am and 4.00 pm on Friday 27 December and between 9:00 am and 5.00 pm on Monday 30 December. Notices on the front doors of premises will also give details of the number to ring.

Adult social care – Care Direct

Tel: 0345 155 1007

Care Direct is the first point of contact for all social care calls, providing information and advice.

Please refer to the opening hours of the Customer Services Centre.

If you need a more detailed assessment of your needs, Care Direct will note the relevant information and transfer the call to a member of the Care Direct Plus Team.

Emergency Duty Service (EDS)

Tel: 0345 600 0388 (low-call rate)

Devon EDS responds to emergency situations which arise outside of normal social care office hours and are on duty public holidays (25 December, 26 December, and 1 January), evenings and weekends.

EDS responds to emergency social care situations in which a vulnerable adult or child is at risk of significant harm and which cannot wait until the next working day for an assessment of the risk and possible provision of services.

County Hall reception

County Hall, Topsham Road, Exeter.

Closed as normal at weekends, and on bank holidays.

Open until 4 pm on Monday 24 December, Monday 30 December and Tuesday 31 December.

Community Mental Health Services

Mental health services provided by Devon Partnership NHS Trust.

With the exception of inpatient wards and crisis resolution teams, the majority of services will be closed on Christmas Day, Boxing Day and New Year’s Day.

The following mental health services are available outside of usual hours:

  • Single Point of Access for Devon Partnership Trust (24/7). Tel: 0300 5555 000
  • The Moorings
  • NHS and Devon Doctors. Tel: 111

The following Torbay out of hours numbers can also be used during this time:

  • Torbay & South Devon Foundation Trust – Adult Social Care out of hours. Tel: 0300 456 4876
  • Torbay Children’s Services out of hours. Tel: 0300 456 4876