Children’s social work and adult social care Christmas and New Year 2018/19 opening hours

Public access reception facilities on Thursday 27 and Friday 28 December

All offices will be closed to walk-in public access – there will be no reception facilities open.

A telephone-only service (0345 155 1071) for child safeguarding concerns will be in place between 9am and 5pm on 27 and 28 December. Notices on the front doors of premises will also give details of the number to ring.

Care Direct – adult social care

Tel: 0345 155 1007

Care Direct is the first point of contact for all social care calls, providing information and advice.

Please refer to the opening hours of the Customer Services Centre; the Emergency Duty Team (see below) covers out of hours.

If you need a more detailed assessment of your needs, Care Direct will note the relevant information and transfer the call to a member of the Care Direct Plus Team.

Emergency Duty Team

Tel: 0345 600 0388 (low-call rate)

The out of hours service for people experiencing social care emergencies at nights, weekends and bank holidays (including Christmas, Boxing Day and New Year) and at all times when Care Direct and social care services are closed.

Please only use the Emergency Duty Team if Care Direct (0345 1551 007) is not operating.

County Hall reception

County Hall, Topsham Road, Exeter.

Closed as normal at weekends, and on bank holidays.

Open as normal on Monday 24 December, Monday 31 December and Wednesday 2 January.

Community Mental Health Services

Mental health services provided by Devon Partnership NHS Trust.

With the exception of inpatient wards and crisis resolution teams, the majority of services will be closed on Christmas Day, Boxing Day and New Year’s Day.

The following out of hours numbers can be used during this time:

  • Devon Emergency Duty Team – 0345 600 0388
  • Torbay & South Devon Foundation Trust – Adult Social Care out of hours – 0300 456 4876
  • Torbay Children’s Services out of hours – 0300 456 4876
  • NHS, Devon Doctors and Devon Partnership Trust (Community Mental Health Teams out of hours) – 111