Frequently Asked Questions – Extended Entitlement

• How do parents know when their working entitlement eligibility is due to be reconfirmed?

  HMRC should contact parents 4 weeks prior to reconfirmation, and again 2 weeks prior (if the code hasn’t already been reconfirmed). It is important that parents keep their contact details (email/mobile telephone number) up to date with HMRC to ensure that they receive reminders. They may also wish to check secure messages in their Government Gateway account for any important communications/updates.

• Parents are having trouble reconfirming their working entitlement eligibility codes. What should they do?

  Parents will need to contact HMRC direct on 0300 123 4097. Please advise parents not to leave this too close to the end of the grace period in case the issue cannot be quickly resolved.

  Devon County Council are unable to help with eligibility confirmation queries.

• Can a parent stretch their working entitlement funding across the year with one provider and use a term time only offer with another?

  Yes, as long as parents do not use more than 30 hours in any given week, more than 10 hours in one day or 1140 hours in total across the year (pro rata if child becomes eligible part way through a year).