Complaints Procedure

Providers

Devon County Council is required to publicise a complaints procedure so that providers know how to complain if necessary. The Early Years and Childcare Service aims to resolve issues as soon as possible and before a formal complaint is made.

Providers wishing to complain about matters related to the Early Years Funding should contact the Early Years Funding Helpdesk in the first instance by telephone:01392 385530 or email: eyef@devon.gov.uk

If the Early Years and Childcare Service are unable to satisfactorily resolve the concern then the Corporate Customer Feedback Process should be followed.

Parents

Devon County Council is also required to publicise a complaints procedure for parents who are not satisfied that their child has received their funded early years education place or with any aspect of the way in which they have received it. Parents should contact the Early Years Funding Helpdesk by telephone: 01392 385530 or email: eyef@devon.gov.uk

If the Early Years and Childcare Service are unable to satisfactorily resolve the concern then the Corporate Customer Feedback Process should be followed.