Meeting Summary
PinPoint and Care Direct Updates
- No clear update has been received regarding the replacement for PinPoint.
- A previous report was escalated, and a mystery shopping exercise was conducted with feedback being acted upon.
- The findings were presented to the scrutiny committee, and changes are underway.
- A second mystery shopping exercise is planned to assess improvements in the Care Direct Plus service.
- Reports and case studies have prompted discussions at commissioning team meetings and are being escalated further.
Community Engagement
- Efforts are underway to engage with LGBT and ethnically diverse communities regarding adult social care.
- It was acknowledged that data collection from these groups is limited, and the topics can be sensitive, especially for older individuals.
- There is an opportunity for tailored engagement with older people, and quarterly reports are helping to highlight their experiences.
Organisational Collaboration
- Regular reminders about the role of Age UK Devon in supporting older people were noted.
- DCC services are a standing item on internal team meeting agendas.
- Quarterly reports will be discussed at the upcoming Joint Engagement Forum in August.
Actions
- Replacement PinPoint update was followed up and the response shared.
- Clarification is being sought regarding changes resulting from the escalated reports.
- Future meetings have been scheduled to occur one week before each Joint Engagement Forum.