When an emergency incident occurs the blue lights (police, fire and rescue and ambulance services) generally take the lead for the response phase and set the strategy for dealing with the initial impact.
Almost as soon as the incident occurs the local authorities will be looking at the longer term recovery aspects. Of course sometimes there is little or no significant impact and there is no need for a formal recovery group.
At other times whole communities can be devastated and the recovery period may take months or even years to complete. The rebuilding, restoring and rehabilitating the community following an emergency or disaster, continues until the disruption has been rectified, demands on services have been returned to normal levels, and the needs of those affected have been met.
One of the most distressing events is a flood where possessions may have been lost and damage to the home means residents face an extended spell in temporary accommodation while the property is dried out and repaired.
Those who have insurance will get assistance from their insurance company.
Advice on cleaning-up, repairs, insurance and where to get help can be found on the links below.
Additional information on how to prevent future flooding can be found in our Flooding information.
Recovery from flooding
- What to do with sandbags after a flood
- Floods – how to clean up your home safely
- Health advice from Public Health England
- Food safety advice
- What to expect from your home insurer
- British Damage Management Association – Addressing Basic Flood Recovery Procedures
- Federation of Small Businesses Tel: 0808 2020888
- Royal Institute of Chartered Surveyors Tel: 024 7686 8555
Insurance and repairs
If you have home insurance, which is recommended, then contact your insurer as soon as possible.
If you are not insured or chose to handle the repairs yourself make sure you use only reputable tradesmen as after a major incident where properties have been damaged there are always rogue tradesman willing to try and cash in on other peoples misery. You may wish to consider checking with the Buy With Confidence Scheme.
The scheme provides consumers with a list of local businesses which have given their commitment to trading fairly. Every business listed has undergone a series of detailed checks before being approved as a member of the scheme.
More information about the insurance process is available from the Association of British Insurers.
Sources for further advice, information and services to help you after a flood
- Devon district councils
Search local council websites for additional advice and information on flooding and other emergencies
- Devon Highways
Road maintenance, traffic management and parking, streetlights and signs, and public rights of way. Tel: 0845 155 1004
- Devon and Cornwall Police
Non-emergencies Tel: 101
- Devon and Somerset Fire and Rescue
24 hour fire safety advice & free home fire safety checks
Tel: 01392 872 200
- Environment Agency
Floodline: tel: 0845 988 1188 or Incident hotline: tel: 0800 80 70 60 (24 hrs)
- Public Health England
Tel: 0344 225 3557
- Western Power (Electricity)
Tel: 0800 365 900
- South West Water
Customer Services and emergency helpline tel: 0844 346 2020
If you smell gas call the National Grid UK Gas Emergency helpline: tel: 0800 111 999.There are a number of gas suppliers in Devon. You will need to contact your own supplier for general enquiries. Check bills for contact details
- The Association of British Insurers
For general insurance queries. Tel: 020 7600 3333
- National Flood Forum
For flood products and services. Tel: 01299 403055
- The British Damage Management Association (BDMA)
For support, advice, recovery and restoration services. Tel: 07000 843 236
- Citizens Advice Bureau
Tel: 03454 04 05 06 for advice or visit your local Citizens Advice Bureau
For information on repairs following floods. Tel: 020 7549 3300
For help with second hand furniture and household appliances. Tel: 01208 269 296
- Devon district councils